Grooming Policy

OUR POLICIES

PRICING RANGES DEPENDING ON BREED AND SIZE

We can trim your dog to any style you wish from a short kennel cut to any breed standard.


Additional charge for haircuts on natural coated dogs.  Bath & Brush-Out and Bath & Dry packages available.


DE-MATTING POLICY

Excessive de-matting can be a very painful and dangerous process for your pet, even when done by a professional. We will not attempt to de-matt excessive matting. We will assess each case individually and discuss options with you. We do not offer a groom without doing a full brushing; it is against our policies to leave in the matts. If we are unable to brush out the matts, the hair will have to be cut. The length of the haircut will depend on how much space there is between the matt and the skin’s surface (usually matts are very close to the skin, making the cut extremely short).


PET BEHAVIOUR AND STRESS POLICY

For the benefit of both the pet and the stylist, we will not continue working with vicious or aggressive pets and may refuse service. If a pet is upset, we may skip any stressful procedure or take a “time out” before we continue. We do not use tranquilizers.

The safety and happiness of existing clients is always our priority and as such, we reserve the right to refuse services at any time to a client whose pet does not meet our criteria for good conduct.


PRE-EXISTING CONDITIONS AND EXPERIENCES

Your pet’s safety and comfort are our primary concern. Please advise us of any allergies, sensitive skin or pre-existing medical conditions. Also, let us know of any past negative grooming experiences. We want to avoid repeating any unpleasant experiences you or your pet may have had.


CANCELLATION POLICY

We have a 24-hour cancellation policy in effect. This means we require a credit card number in order to secure all appointments. We will text you to confirm 2 days prior to the appointment and you have 24 hours to make any changes. Same Day Cancellations and No Shows are subject to a fee of 50% of your booked service. If we do not have a credit card on file, the fee will have to be paid before booking your next appointment.

After your second no show or cancellation, you will be required to prepay for any grooming services 24 hours before your appointment. Prepayment is non-refundable.


GROOMING REFUND POLICY

While our groomers strive for perfection and give your dog the haircut you asked for, sometimes that is just not possible (see above reasons: de-matting, pet behaviour/stress, pre-existing conditions and experiences, reference image not realistic based on dog’s type of coat, etc.).  If you are not happy with your groom, our groomers will do everything in their power to make it right BEFORE you leave with your pet. 


There are no refunds on grooming services.  If a resolution cannot be reached, a credit may be issued to towards future grooms*. 




*There is no guarantee that a credit will be offered and/or amount of credit issued.