Boarding Policy

NEW CLIENTS / NEW DOGS

If your dog is NEW to The Social Pup, and you would like to Board (1+ nights), your dog will have to successfully complete a Meet & Greet (Assessment - 2 HOURS) and 1 HALF DAY (5 HOURS MIN) or 1 FULL DAY (OVER 5 HOURS) prior to their Boarding Visit.

Example:

Want your dog to board Friday night to Sunday morning:

Meet & Greet on Tuesday

Full Day on Thursday

After a successful M&G and Daycare, Boarding can be confirmed for Friday. 

We cannot accommodate last minute/same day requests for Boarding for new clients. 

DEPOSIT/CANCELLATION POLICY

We are also collecting a 50% non-refundable deposit (if cancelled less than 48 hours notice), at booking, that will be used towards your final invoice.  

**Bookings cancelled less than 48 hours in advance, the non-refundable deposit will not be returned or credited.**

PRICING RANGES DEPENDING ON BREED AND SIZE
Prices start at the published rate but are subject to change based on dog size (weight & height), breed, condition of the coat, behaviour (on table) and difficulty of stylized cut.  Dog will be assessed at our salon and priced accordingly. 

NOTE:
Matting fees will be applied (if applicable) and are above starting grooming rates. Matting fees can range from $5-$20 extra.

We can trim your dog to any style you wish from a short kennel cut to any breed standard.

Additional charge for haircuts on natural coated dogs.  Bath & Brush-Out and Bath & Dry packages available.

DE-MATTING POLICY

Excessive de-matting can be a very painful and dangerous process for your pet, even when done by a professional. We will not attempt to de-matt excessive matting. We will assess each case individually and discuss options with you. We do not offer a groom without doing a full brushing; it is against our policies to leave in the matts. If we are unable to brush out the matts, the hair will have to be cut. The length of the haircut will depend on how much space there is between the matt and the skin’s surface (usually matts are very close to the skin, making the cut extremely short).

PET BEHAVIOUR AND STRESS POLICY

For the benefit of both the pet and the stylist, we will not continue working with vicious or aggressive pets and may refuse service. If a pet is upset, we may skip any stressful procedure or take a “time out” before we continue. We do not use tranquilizers.

The safety and happiness of existing clients is always our priority and as such, we reserve the right to refuse services at any time to a client whose pet does not meet our criteria for good conduct.

PRE-EXISTING CONDITIONS AND EXPERIENCES

Your pet’s safety and comfort are our primary concern. Please advise us of any allergies, sensitive skin or pre-existing medical conditions. Also, let us know of any past negative grooming experiences. We want to avoid repeating any unpleasant experiences you or your pet may have had.

CANCELLATION POLICY

We have a 24-hour cancellation policy in effect. This means we require a credit card number in order to secure all appointments. We will text you to confirm 2 days prior to the appointment and you have 24 hours to make any changes. Same Day Cancellations and No Shows are subject to a fee of 50% of your booked service. If we do not have a credit card on file, the fee will have to be paid before booking your next appointment.

After your second no show or cancellation, you will be required to prepay for any grooming services 24 hours before your appointment. Prepayment is non-refundable.

GROOMING REFUND POLICY

While our groomers strive for perfection and give your dog the haircut you asked for, sometimes that is just not possible (see above reasons: de-matting, pet behaviour/stress, pre-existing conditions and experiences, reference image not realistic based on dog’s type of coat, etc.).  If you are not happy with your groom, our groomers will do everything in their power to make it right BEFORE you leave with your pet. 

There are no refunds on grooming services.  If a resolution cannot be reached, a credit may be issued to towards future grooms*. 

*There is no guarantee that a credit will be offered and/or amount of credit issued. 

MAKE UP CLASS

We understand that sometimes things come up and you are not able to make class.  We ask that you kindly advise us if you will not be in attendance. Each client gets one (1) make-up class that will have to be scheduled prior to the next group class.  Should you miss more than one (1) class, any additional make up classes will be charged at a rate of $100/hour. 

CANCELLATION OF GROUP CLASSES

THERE IS NO REFUNDS ON GROUP CLASSES. If you have to withdrawal from a class, a refund will NOT be issued.

PAYMENT REQUIRED

Clients will be emailed a REQUEST TO CONFIRM notice 48 hours prior to your Private Training Session.  Should you either NOT CONFIRM or CONFIRM and subsequently cancel within the 48 hours, your full fee is required for payment prior to booking your next Private Training session.