Please reach us at leanne@socialpup.ca if you cannot find an answer to your question.
Age:
16 weeks & up (may be able to accomodate younger - call to confirm)
Dog Vaccinations Required:
Dog Vaccinations Strongly Recommended:
Canine Influenza. Not required, but highly recommended to help protect against Canine Influenza respiratory illness. Consult your veterinarian.
Bully Breed Restrictions; Exotic and/or Restricted Pet Species:
We reserve the right to refuse service where species or breeds are restricted under any provincial or local law. These breeds are not eligible for group activity.
On Medication:
Can accommodate if pet is well, and can administer some oral medications. Call for more information.
Human Aggressive:
Cannot accept.
Pet Aggressive:
Cannot accept.
Food Aggressive:
May be able to accommodate
Kennel Aggressive:
Cannot accept.
Toy Aggressive:
Cannot accept
Recent contagious illness:
No contagious illness now or within the past 30 days
Health conditions (heart, liver, bloat, collapsing trachea, cancer, diabetes, etc.)
May be able to accommodate
Sedation:
Cannot Accept
Pregnant:
Cannot Accept
In Heat:
Cannot accept.
Unaltered:
Can accommodate
Lameness – ability to walk and stand:
Cannot accept
Recent surgery:
Can accommodate if no stitches and has not been under sedation in previous 24hrs
Stitches, staples, open sores, bandages, required clothing, etc.:
Can accommodate if no stitches and has not been under sedation in previous 24hrs
Fleas/Ticks:
Cannot accept
Blindness or deafness:
Can accommodate
Age:
Age 8 weeks + up
Dog Vaccinations Required:
Rabies 1 or 3 year, Exception: puppies between 8 weeks and 16 weeks. Vaccinations must occur at least 48 hours before the groom
Dog Vaccinations Strongly Recommended:
DPP: 1 or 3 year,(distemper, parvovirus, parainfluenza) Bordatella: Every 12 mos. Canine Influenza
Bully Breed Restrictions; Exotic and/or Restricted Pet Species:
We reserve the right to refuse service where species or breeds are restricted under any provincial or local law.
On Medication:
Can accommodate if pet is well and sedated, but cannot administer medication
Human Aggressive:
We do not accept any pets who have displayed signs of unprovoked aggression, resulting in harm of another human and/or pet.
Pet Aggressive:
We do not accept any pets who have displayed signs of unprovoked aggression, resulting in harm of another human and/or pet.
Recent contagious illness:
No contagious illness now or within the past 30 days
Health conditions (heart, liver, bloat, collapsing trachea, cancer, diabetes, etc.)
We cannot accept dogs with any severe health conditions.
Sedation:
May be able to accomodate
Pregnant:
Can accommodate most services
In Heat:
Express groom only
Unaltered:
Can accommodate
Lameness – ability to walk and stand:
Must be able to stand on own during groom
Recent surgery:
Can accommodate if no stitches and has not been under sedation in previous 24hrs
Stitches, staples, open sores, bandages, required clothing, etc.:
May be able to accommodate
Fleas/Ticks:
Fleas cannot accommodate. Known ticks are not welcome at the spa however, if a tick is found during grooming, we will advise client and try to capture a tick to provide vet for testing.
Blindness or deafness:
Can accommodate
We cannot accept any intact males over 12 months of age. We also cannot accept any male dogs that are actively humping prior to 12 months of age.
We cannot accept any female dogs in heat. Female dogs will have to be 21 days after cycle started before being (re)introduced to daycare.
To ensure your pup gets as much individual attention as possible and to ensures their safety, we have no more that 1:15 ratio of humans to dogs.
Yes, with some limitations. We are happy to show you around the boarding facility as well as the back room, where small dogs play, however the large dog area can be only viewed through the window. This ensures that the energy of the dogs remain manageable and thus avoiding any negative interactions (i.e. fence fighting) due to heightened arousal. We encourage you to visit the facility, allowing you to see the environment, cleanliness, and the interactions between staff and dogs.
To ensure a safe and positive experience for your dog, we have implemented a Meet & Greet process for every dog (daycare & boarding) that comes into the facility. During the Meet & Greet, we will ask you some intake questions about your dogs’ behaviour, likes/dislikes, etc. We will then perform a handling test (touching back, legs, chest, tail, mouth, etc.) to ensure there is no human aggression. The next step is to introduce your dog to the playgroup through slow and safe measures. That includes staff selecting 1-3 dogs we know to be polite or indifferent to new dogs. Dog parents are asked to view this introduction through the window. Together, we watch the body language to ensure all dogs are playing harmoniously and slowly introduce more dogs to the mix. Once we (dog parents & staff) are satisfied with how all dogs are playing/interacting, dogs are allowed to stay for the remainder of their 2 hour stay.
We have 2 different dog play areas. One for small dogs and one for larger dogs. However, some dogs play differently than their size, which means we will assess each dog based on their play style and temperament to decide which room is best for them. This may change from visit to visit or throughout the day.
We do not have a structured day, but a day of play with a break for lunch that begins around 11:30am. If a dog requires quiet time, we are able to provide that in the holding pen and/or utilizing one of the hotel suites.
Yes, we have webcams that you can log into remotely via an APP you download on your phone.
We do not accept aggressive or overly anxious dogs.
All dogs must have up-to-date Rabies, DHPP & Bordetella.
Our staff will first triage the situation. We will isolate the dog and check for severity of situation, including:
· Checking breathing & circulation
· Bleeding & trauma
· Neurological symptoms (i.e. seizure symptoms)
· Pain & discomfort
· Gastrointestinal Issues
· Breathing difficulty
· Toxin Ingestion
· Eating & drinking habits
· Worsening chronic conditions
· Eye or ear issues
· Skin issues
· Sudden behaviour change
In case of a medical emergency or other unexpected situation, we have partnered with Aurora Animal Clinic for immediate response and/or guidance on how to handle the situation. Once the situation is under control, a staff member will either call and/or email/text the client to advise them of the situation and next steps taken. If your dog requires medical attention and we are able to take your dog to your vet for consultation we will (locally within 5km of The Social Pup). If we cannot, we will bring your dog to Aurora Animal Clinic at their earliest available appointment time and they will contact your vet to get the latest information on file. Aurora Animal Clinic will be in touch with the owner to apprise them of the situation and next steps. Please note, The Social Pup staff will be in touch throughout to ensure clear and concise communication.
Some members of The Social Pup staff have been trained in CPR and first aid. We also have a Medical First Aid book on hand at all times for reference.
Yes. You can bring your dog’s food in a reusable plastic container and we will feed them as requested or at lunch time, beginning at 11:30am. If your dog has specific dietary or medical needs, please bring these to the attention of the staff. We are able to administer medication orally. We will not administer medication via needles.
We do not have a specified nap/rest time, however dogs can and do take rest in daycare throughout the day. Should the staff notice a dog needs rest, but other dogs won’t let them sleep, we will block off an area for them to rest or place them in a holding pen.
Yes! We offer grooming, training (group & private), overnight boarding, special events such as holiday photos and teeth cleaning clinics.
Our staff are trained on dog body language and know the dogs in our care. We watch them closely to ensure all dogs are getting along well. Should any two dogs no longer get along, we can separate them by closing the fence and/or giving a time out to help them calm down and reset.
24 hours to allow us accept an alternative dog should we be full that day.
No. Personal items brought from home can lead to possessive / aggressive behaviour between two dogs.
Yes. We can reach out to current clients to see if they would be willing to speak with you. Most of our clientele come from referrals!
We clean our facility every night with dog safe cleaners.
NEW CLIENTS / NEW DOGS
If your dog is NEW to The Social Pup, and you would like to Board (1+ nights), your dog will have to successfully complete a Meet & Greet (Assessment - 2 HOURS) and 1 HALF DAY (5 HOURS MIN) or 1 FULL DAY (OVER 5 HOURS) prior to their Boarding Visit.
Example:
Want your dog to board Friday night to Sunday morning:
Meet & Greet on Tuesday
Full Day on Thursday
After a successful M&G and Daycare, Boarding can be confirmed for Friday.
We cannot accommodate last minute/same day requests for Boarding for new clients.
PRICING RANGES DEPENDING ON BREED AND SIZE
Prices start at the published rate but are subject to change based on dog size (weight & height), breed, condition of the coat, behaviour (on table) and difficulty of stylized cut. Dog will be assessed at our salon and priced accordingly.
NOTE:
Matting fees will be applied (if applicable) and are above starting grooming rates. Matting fees can range from $5-$20 extra.
We can trim your dog to any style you wish from a short kennel cut to any breed standard.
Additional charge for haircuts on natural coated dogs. Bath & Brush-Out and Bath & Dry packages available.
DE-MATTING POLICY
Excessive de-matting can be a very painful and dangerous process for your pet, even when done by a professional. We will not attempt to de-matt excessive matting. We will assess each case individually and discuss options with you. We do not offer a groom without doing a full brushing; it is against our policies to leave in the matts. If we are unable to brush out the matts, the hair will have to be cut. The length of the haircut will depend on how much space there is between the matt and the skin’s surface (usually matts are very close to the skin, making the cut extremely short).
Should you arrive and be told your dog has to be shaved due to severe matting but you decline the service, you will be charged for the full groom fee. You will not be able to rebook until that fee has been paid and your future groom paid to secure your spot.
PET BEHAVIOUR AND STRESS POLICY
For the benefit of both the pet and the stylist, we will not continue working with vicious or aggressive pets and may refuse service. If a pet is upset, we may skip any stressful procedure or take a “time out” before we continue. We do not use tranquilizers.
The safety and happiness of existing clients is always our priority and as such, we reserve the right to refuse services at any time to a client whose pet does not meet our criteria for good conduct.
PRE-EXISTING CONDITIONS AND EXPERIENCES
Your pet’s safety and comfort are our primary concern. Please advise us of any allergies, sensitive skin or pre-existing medical conditions. Also, let us know of any past negative grooming experiences. We want to avoid repeating any unpleasant experiences you or your pet may have had.
CANCELLATION POLICY
We have a 24-hour cancellation policy in effect. This means we require a credit card number in order to secure all appointments. We will text you to confirm 2 days prior to the appointment and you have 24 hours to make any changes. Same Day Cancellations and No Shows are subject to a fee of 50% of your booked service. If we do not have a credit card on file, the fee will have to be paid before booking your next appointment.
After your second no show or cancellation, you will be required to prepay for any grooming services 24 hours before your appointment. Prepayment is non-refundable.
GROOMING REFUND POLICY
While our groomers strive for perfection and give your dog the haircut you asked for, sometimes that is just not possible (see above reasons: de-matting, pet behaviour/stress, pre-existing conditions and experiences, reference image not realistic based on dog’s type of coat, etc.). If you are not happy with your groom, our groomers will do everything in their power to make it right BEFORE you leave with your pet.
There are no refunds on grooming services. If a resolution cannot be reached, a credit may be issued to towards future grooms*.
*There is no guarantee that a credit will be offered and/or amount of credit issued.
MAKE UP CLASS
We understand that sometimes things come up and you are not able to make class. We ask that you kindly advise us if you will not be in attendance. Each client gets one (1) make-up class that will have to be scheduled prior to the next group class. Should you miss more than one (1) class, any additional make up classes will be charged at a rate of $100/hour.
CANCELLATION OF GROUP CLASSES
THERE IS NO REFUNDS ON GROUP CLASSES. If you have to withdrawal from a class, a refund will NOT be issued.
PAYMENT REQUIRED
Clients will be emailed a REQUEST TO CONFIRM notice 48 hours prior to your Private Training Session. Should you either NOT CONFIRM or CONFIRM and subsequently cancel within the 48 hours, your full fee is required for payment prior to booking your next Private Training session.
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